Remote Guest Services Agent - Entry Level
Job Title:Remote Guest Services Agent - Entry Level
Location:Remote (Work from Home...
Company:Elevation Consulting Group
About Us:Elevation Consulting Group is a premier travel agency dedicated to providing exceptional travel experiences tailored to our clients' needs. Our team of travel experts offers personalized service, expert advice, and unparalleled support, helping clients explore the world with confidence and ease.
Key Responsibilities:
Data Entry:
Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases
Regularly update and verify data to ensure accuracy and completeness
Generate and manage reports related to bookings, customer interactions, and travel statistics
Travel Booking:
Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities
Provide expert advice on destinations, travel packages, and travel-related services
Manage and update booking information, ensuring accuracy and alignment with client preferences
Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience
Customer Service:
Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy
Assist clients with changes, cancellations, and modifications to their travel plans
Follow up with clients to ensure satisfaction and gather feedback on their travel experiences
Scheduling Duties:
Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members
Maintain organized schedules and ensure timely execution of travel plans and related tasks
Prepare and manage itineraries, confirmations, and travel documents
Qualifications: Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems Excellent communication skills, both written and verbal, with a customer-centric approach Proficiency in using travel booking systems, CRM software, and other relevant tools Strong organizational skills with the ability to manage multiple tasks and prioritize effectively Detail-oriented with a high level of accuracy in handling bookings and scheduling Ability to work independently in a remote environment, demonstrating self-motivation and accountability Flexibility to adapt to changing priorities and handle unexpected issues with professionalism
What We Offer:
Competitive Salary:Attractive base salary with performance-based incentives
Flexible Work Hours:Set your own schedule within a framework that supports work-life balance
Remote Work:Enjoy the convenience and flexibility of working from home
Professional Development:Opportunities for ongoing training and career growth within the travel industry
Travel Discounts:Exclusive discounts and perks on travel bookings for you and your immediate family
Health and Wellness:Comprehensive health insurance plans, including dental and vision coverage
Retirement Plan:401(k) plan with company match to help you plan for your future
Paid Time Off:Generous paid time off, including vacation days and sick leave
Employee Assistance Program:Access to resources and support for personal and professional development
Tech and Equipment Stipend:Reimbursement for home office setup and internet expenses
Team Building:Virtual team events and activities to foster a supportive and collaborative work environment
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