Remote Customer Service Representative

Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Remote Customer Service Representatives to join our Customer Support Center. Multiple shifts are currently available.

WHY WORK AT LINCARE?
• Culture- An inclusive, open and friendly environment focused on our associates and their success
• Benefits- Comprehensive benefits package with flexible options to fit your individual needs
• Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

The Customer Service representative aids in all customer support functions of patient order entry while abiding by the procedures set forth by management within the customer support centers.

Responsibilities:
• Accurately enter patient orders and related medical information into company software application
• Make timely updates/corrections to patient orders
• Effectively communicate with health care... professionals and patients
• Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

Qualifications:
• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Carry out oral and written instructions
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Technology Requirements:

This position requires use of your own equipment. The company does provide the hard phone.
• Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
• Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
• Private HIPPA Compliant Workspace: must be in a non shared room of the residence.

Job Type: Full-time

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Work Location: Remote

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