Call Center Customer Service - FNOL Customer Service Rep - Work from home!
Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.
Who WeAre...
We are in the business of subrogation companies trust us to recover payments on damage claims so that theparty responsibleis the one paying for the damage that was caused. We strive toprovideexcellent customer service to both our customers and the other parties involved in a claim.In short,we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture,andExperience.Our dedication topracticing these has enabled our current and future success.
Werepassionate about throwing company events that bring us together and celebrate each others achievements.Werealso big on taking time out to give back to thecommunity andhost several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
WhoWereLooking For
Werelooking for someone comfortablereceivinginboundcalls who can positively interact with our customers.As anFirst Notice of Loss (FNOL) Representative I, we expect you toprovidequalityinboundcommunication serviceswhilerecording First Notice of Loss (FNOL) claims. These FNOL claims are used to reportdamage to our clients property.
Tiered Support Bonus System
- The following bonusstructureis based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned.This is additional money earned for doing your job!
- Level 1= $105
- Level 2= $150
- Level 3= $205
FNOL Incentive Program
Thisprogramis specifically for FNOL team members and offers high-performers anopportunity to earn more per month, in addition to CMRs tiered support bonus system.
The incentive is calculated daily and paid on the 5thof the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
- On a Typical Day,Youll
- Acceptinboundcalls from engineers, technicians and other field operators reporting FNOL
- Communicateeffectively while entering data accurately into a customized database
- Reportunderground damage tolocatecompanies when applicable
- Provideoutstanding service to customer representatives
- Analyze photos and map the correct location
- Stuff You Should Know
- You may be assigned to work on special projects
- The department functions 24/7/365, with multiple schedules to choose from!
- This position is fully remote
- Required Skills & Abilities
- Ability to type a minimum of 55 wpm, error free
- Fully competent with Microsoft Excel, Word, Outlook, PDFs and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment
- Experience
- 6 months to 1-year previous customer service call center experience required
- Experience with Microsoft Teams a plus
- High School Diploma or equivalent
- Okay, But What Are the Perks
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- CMR pays $50/month towards your internet service cost
- CMR is a 4-year running winner of The Oklahoman Top Workplaces!
Pre-employment drug screenings and criminal background checks are mandatory
CMR offers a full menu of benefits including a matched 401k
CMR is an Equal Opportunity Employer
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