Customer Service Representative (Remote)
- Description:
- Assist customers who have questions on FMG products (websites and marketing)
- Provide accurate and timely customer service by phone and email
- Handle complex escalated inquiries from customers
- Record and maintain detailed notes about interactions with customers
- Report bugs and other issues on platforms to developers
- Collaborate and coordinate with internal departments to ensure client satisfaction
- Provide feedback to management on customer experience and customer likes/dislikes about FMG’s products
- Exercise patience, empathy, and understanding on every call and every email
- Efficiently solve a ticket backlog with quality information and service
- Participate in ongoing training to stay current with our products, services, and industry developments
- All other duties as assigned
- Requirements:
- Excellent communication skills, both verbal and written
- Ability to learn quickly and adapt to changing environments
- Ability to work proactively individually and... in a team environment
- Proficiency and fluency in speaking, understanding, reading, and writing English
- Must be able to type 50+ words per minute
- Benefits:
- Generous paid Holiday schedule
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
- Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- Employee Events Committee that plans fun in-person and virtual events
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement
- Work computer equipment is provided to help you succeed
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