Disney Social Media Customer Support Specialist

Job Summary: The Elite Job is seeking a dedicated and enthusiastic Disney Social Media Customer Support Specialist to join our team remotely. This role involves providing exceptional customer service to Disney fans through various social media platforms. As a key member of our support team, you will engage with customers, resolve their inquiries, and ensure a magical experience in line with... Disneys standards.

Key Responsibilities: ?? * Monitor and respond to customer inquiries on Disneys social media platforms including Facebook, Twitter, Instagram, and others. ?? * Provide accurate and timely information regarding Disney products, services, and policies. ?? * Address customer complaints and escalate issues when necessary to ensure customer satisfaction. ?? * Collaborate with team members to maintain a consistent and high-quality support experience. ?? * Keep up-to-date with Disney promotions, events, and updates to provide informed responses to customers. ?? * Utilize customer feedback to suggest improvements to Disneys social media engagement strategies. ?? * Maintain a positive and professional demeanor in all customer interactions. ?? Required Skills and Qualifications: ?? * Excellent written communication skills with a strong command of the English language. ?? * Proficiency in using social media platforms for professional purposes. ?? * Strong problem-solving abilities and attention to detail. ?? * Ability to work independently and manage time effectively in a remote work environment. ?? * Familiarity with Disney products, services, and the brands values. ?? * Customer service experience, preferably in a social media or online support setting. ?? * Technical proficiency with CRM software and other customer support tools. ?? Experience: ?? * Minimum of 1-2 years of experience in customer service or social media support. ?? * Experience working in a remote setting is preferred. ?? * Knowledge of Disneys products and services is a plus. ?? Working Hours: ?? * Flexible working hours, including evenings, weekends, and holidays as required to support Disneys global customer base. ?? Knowledge, Skills, and Abilities: ?? * Strong understanding of social media etiquette and best practices. ?? * Ability to multitask and manage multiple customer interactions simultaneously. ?? * Excellent organizational skills and the ability to maintain accurate records. ?? * Empathy and patience in handling customer inquiries and complaints. ?? * Ability to quickly learn and adapt to new technologies and processes. ?? Benefits: ?? * Competitive salary and performance-based incentives. ?? * Flexible work-from-home arrangements. ?? * Comprehensive health, dental, and vision insurance. ?? * Paid time off and holidays. ?? * Opportunities for career growth and development within the company. ?? * Employee discounts on Disney products and services. ?? Why Join Us: ?? * Be part of a passionate and dynamic team that values creativity and innovation. ?? * Work with one of the most beloved brands in the world and bring joy to Disney fans. ?? * Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction. ?? * Receive continuous support and training to excel in your role. ?? How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Join The Elite Job and help us create magical experiences for Disney fans around the world

Apply Job!