Virtual Customer Care Professional

Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.

Job Summary: As a Virtual Customer Care... Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.

Key Responsibilities: ?? * Provide exceptional customer service via phone, email, and chat ?? * Address and resolve customer inquiries and issues in a timely and effective manner ?? * Educate customers about American Express products and services ?? * Maintain up-to-date knowledge of company offerings and policies ?? * Identify and escalate complex issues to appropriate departments ?? * Follow up with customers to ensure their issues are resolved satisfactorily ?? * Document all customer interactions accurately in the CRM system ?? Required Skills and Qualifications: ?? * Excellent communication skills, both verbal and written ?? * Strong problem-solving abilities ?? * Ability to multitask and manage time effectively ?? * Proficiency with CRM software and other customer service tools ?? * High school diploma or equivalent required; a bachelors degree is preferred ?? * Previous customer service experience, particularly in a virtual environment, is a plus ?? Experience: ?? * Minimum of 2 years in a customer service role, with a preference for experience in financial services ?? * Experience working remotely is highly desirable ?? Working Hours: ?? * Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs ?? Knowledge, Skills, and Abilities: ?? * In-depth understanding of American Express products and services ?? * Ability to handle sensitive information with discretion ?? * Strong organizational skills and attention to detail ?? * Ability to work independently and as part of a team ?? * High level of empathy and customer-centric mindset ?? Benefits: ?? * Competitive salary and performance-based bonuses ?? * Comprehensive health, dental, and vision insurance ?? * 401(k) with company match ?? * Paid time off and holiday pay ?? * Professional development opportunities ?? * Employee wellness programs ?? * Access to employee assistance programs ?? Why Join Us: ?? * Be part of a globally respected company known for its commitment to customer service excellence ?? * Enjoy the flexibility of working from home ?? * Grow your career with opportunities for advancement within the company ?? * Work in an inclusive environment that values diversity and encourages innovation ?? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role

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