Live Chat Agent
We are seeking a highly motivated and customer-focused Live Chat Agent to join our support team. As a Live Chat Agent, you will be responsible for providing real-time assistance to our customers through our live chat platform. Your main goal will be to deliver exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
Live Chat Agent Duties and... Responsibilities
Engage with customers via live chat, delivering timely and accurate responses to their inquiries.
Provide guidance to customers on using our products or services, troubleshooting any issues they encounter.
Effectively diagnose and resolve customer problems, escalating more complex issues to senior support when needed.
Maintain a friendly and professional demeanor in all interactions with customers.
Document each customer interaction comprehensively, including the nature of the inquiry, the resolution provided, and any follow-up required.
Meet performance metrics such as response times, customer satisfaction scores, and chat handling efficiency.
Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Collaborate with team members and other departments to ensure a seamless and effective support experience.
Live Chat Agent Requirements and Qualifications
High school diploma or equivalent; a college degree is preferred.
Exceptional written communication skills with excellent grammar and spelling.
Prior experience in customer service or live chat support is beneficial but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency with computers and familiarity with live chat platforms.
Ability to manage multiple chat conversations simultaneously and multitask effectively.
High level of empathy, patience, and dedication to providing exceptional customer service.
Job Type: Part-time
Pay: $19.73 - $23.76 per hour
Expected hours: No less than 18 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Experience level:
No experience needed
Under 1 year
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
Remote
Education:
High school or equivalent (Preferred)
Language:
English (Required)
Work Location: Remote
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