3rd Shift Dispatcher
Position Title:
3rd Shift Dispatcher
Position...
Reports to:
Off-Shift Supervisor
Position
Schedule:
4 day work week:
Thursday - Sunday, 9:30 pm - 7:30 am
Position Summary:
Under general supervision, processes messages & phone calls from drivers; sends load and customer information to drivers; ensures drivers are aware of their current plan and pre-plans for the future; sets up rescues for priority loads as needed; communicates need-to-know information to day-shift; strives to maintain and improve driver retention efforts at all times.
Essential Functions:
Dispatches drivers; processes inbound messages from drivers and answers questions via the In-Cab Messaging System and phone calls. Sends load plans, customer information, route suggestions, local directions and fuel solutions in a timely manner so drivers are always well informed and can trip plan properly.
Ensures ETAs and PTAs are updated and accurate.
Notifies day-shift if a pre-plan/ load plan will no longer work for a driver.
Plans drivers and sets up rescues as needed.
Trains with other related departments as necessary according to company needs; participates in company-wide training to improve self-learning and works to maintain mutual respect and professionalism with co-workers and management to sustain a positive team environment.
Performs other related duties as assigned.
Necessary
Qualifications: Must be capable of working alone during the shift.
Experience with transportation, computer systems, satellite systems and Innovative software all beneficial. Problem solving and good communications skills are a must.
Physical
Qualifications: Ability to lift up to 20 lbs. Long periods of sitting and use of telephone and satellite systems required.
Job Duties:
Maintain contact with drivers throughout their shifts and address any routing issues they might have
Monitor road conditions, construction zones, and accidents in order to revise routes as needed
Update customers on the status of their deliveries including any delays that occur
Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels
Other duties as requested
Pay Frequency:
Bi weekly or Twice monthly
Work Remotely
No
Job Type: Full-time
Pay:
From $46,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
Night shift
Education:
High school or equivalent (Required)
Experience:
dispatching: 1 year (Preferred)
Shift availability:
Overnight Shift (Required)
Night Shift (Required)
Work Location:
In person
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