Senior Account Manager - Remote
The Senior Account Manager is responsible for maintaining and building upon existing and newly designated business relationships with Company clients.
Responsibilities...
Assignment Intake Confirming of all incoming Client assignments and the subsequent collaboration with Operations Managers in assignment handling.
Client Communication Responsible for all communication on assignments for designated Accounts, including but not limited to delivery of case updates, reports, and invoices.
Account Management Conducting face to face visits with designated accounts, attending and participating in sales presentations and education seminars.
Business Development Build and maintain relationships with existing clients, attend and exhibit at industry related conferences and identify prospective prospects to assist with the sales teams efforts.
Specific Measures of Success - Top Priorities within 180 Days
Growth of Overall Book of Business (Designated Accounts). 8% Annual Growth being the benchmark.
High Level Responses / Results of Potential Client Satisfaction Surveys specific measurement to be determined
Obtain a high-level of achievement on reviews and feedback from the VP of Account Management as it pertains to cooperation with the Operations team and satisfactory resolution of identifying and solving client concerns. Specific measurement to be determined
Credentials
Strong organizational skills
Creative thinker
Strong written and oral communication skills
Inspires followership
At least 4 years of experience in insurance claims (workers compensation is preferred)
At least 3 years of experience in account management, business development, or related sales field
At least 3 years of experience in a special investigative unit capacity with heavy concentration in surveillance vendor management
Self-motivated
Clean criminal & driving history
Private Investigator or Private Detective Licensing must be met/maintained
Up to 50% travel required
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