Student - Academic Support Analyst Administrative Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the... university. And today, we're ready to expand our reach. All we need is you.
The opportunity
The Analyst Administrative Assistant is a student worker position. The Analyst Administrative Assistant will support the Online Academic Support team by performing clerical tasks such as (but not limited to) weekly data reporting, staff scheduling, daily communications, and data entry. The position is fully remote (online) and will average 10 hour/week with a flexible schedule based on workload. The Academic Support team is student-facing and provides a high volume of tutoring, coaching, and resources to Global Campus students; ideal candidates for the Administrative Assistant role will be organized, detail-oriented, and have a passion for supporting the SNHU mission.
Responsibilities
• Maintain the Academic Support inbox by writing and responding to email correspondence;
• Maintain and distribute emails as necessary in the Academic Coach and Peer Tutoring email box
• Prepare communications such as memos, reports, and other correspondence as needed
• Manage Workshop scheduling, including posting availability and changing sessions, and update coach and peer tutor scheduling as needed
• Maintain weekly data reporting for the Academic Support team, including gathering data from multiple platform resources
• Submit appropriate escalation tickets for the Academic Support platform as needed
• Maintain the tracking system in SharePoint of escalation tickets with resolution details
• Responsible for managing SharePoint events and libraries, ensuring accuracy and availability
• Other administrative support tasks as assigned
Minimum Qualifications
• Current SNHU Global Campus Student
• At least five SNHU courses completed with successful outcome (3.5 or better cumulative GPA)
• Excellent oral and written communication skills
• Attention to detail, punctuality, reliability, and professionalism are essential for this role
• Ability to work some shift hours during Monday-Friday, 8-4:30 time frame
• Basic working knowledge of Word, Excel, Outlook, Sharepoint
Preferred Qualifications
• Prior experience with administrative duties, especially in email correspondence and data entry
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for

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