Full Time Remote Experienced Call Center Representatives

Join Fortuna's team as a Full-Time Customer Service Representative and unleash your potential from the comfort of your home with your expertise in dental call center operations. We're seeking seasoned call center professionals with a minimum of one year??s overall experience and at least six months in dental support.
Your workweek will typically run Monday through Friday, from 8:00 AM to 5:00 PM... offering the flexibility you need to balance work and life commitments. Paid training begins on March 4th, and we're extending our search to candidates across California.
WHAT WE OFFER:
?? Comprehensive Medical, Dental, and Vision insurance coverage
?? Sick Time benefits
?? Training Program: engage in a robust 6??8-week paid training program designed to equip you with the essential skills and knowledge for the role.
?? We will supply you with a work laptop and accessories.
WHAT YOU??LL DO:
?? Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe.
?? Handle incoming calls and address customer inquiries or escalate them to the appropriate channels.
?? Process calls efficiently to meet or surpass performance metrics.
?? Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
?? Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU??LL BRING:
?? Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
?? At least six (6) months' experience in dental customer support.
?? Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
?? Strong problem-solving abilities to navigate inquiries to satisfactory resolutions.
?? Exceptional customer service skills, both written and oral, to address inquiries with professionalism.

?? Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required.

?? Bilingual proficiency is a plus, but not required.

Join Fortuna's team and embark on a fulfilling journey where your expertise in dental customer support makes a tangible difference in healthcare.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:
?? Dental insurance
?? Health insurance
?? On-the-job training
?? Vision insurance
?? Work from home

Experience level:
?? 1 year

Shift:
?? 8 hour shift
?? Day shift

Weekly day range:
?? Monday to Friday

Work setting:
?? Remote

People with a criminal record are encouraged to apply

Application Question(s):
?? Do you have a minimum of 6 months of dental support experience?
?? Do you reside in the state of California?

Experience:
?? call center: 1 year (Required)

Work Location: Remote

Apply Job!